How can I contact Furvetta?
You can email us at shopfurvetta@gmail.com where our customer service team will be happy to help you with whatever you need.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our supplier warehouses in Asia.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any change or cancellation requests must be made within 12 hours of placing your order. Requests made after this window cannot be accommodated. If your order has already shipped, you are welcome to return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards including VISA, Mastercard, and AMEX, as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday within 1 to 3 business days from the order date and shipped the following business day. Please allow additional processing time during holidays and high-demand periods. We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders typically take between 2 to 4 weeks to arrive after shipping.
What if I do not receive my order?
If your order has not arrived within 30 days of the shipping date, you are eligible for a full refund. Contact us at shopfurvetta@gmail.com and we will take care of it.
Will I be charged customs or taxes?
All prices on our site are listed in US Dollars and do not include import duties or taxes. Depending on your location, customs fees may be applied once your order reaches its destination. These charges are determined by your local customs office and are the responsibility of the buyer. We are not responsible for delays caused by customs. For more information, please contact your local customs office.
Are your products safe for cats?
Yes. Every product we carry is selected with your cat's safety in mind. Our natural products, such as our silvervine chew sticks, use materials that are non-toxic and cat-safe. If you have a specific concern about a product, feel free to reach out to us before purchasing.
What ages or sizes of cats are your products suitable for?
Most of our products are suitable for adult cats of all sizes. Where a product has specific age or size recommendations, that information is listed on the product page. If you are unsure whether a product is right for your cat, contact us and we will help you figure it out.
Do your products require assembly?
Some products require minor setup, such as the cat window hammock or the automatic water fountain. Any assembly steps are simple and straightforward, and instructions are included with the product. Nothing requires tools or special equipment.
How do I return an item?
Email us at shopfurvetta@gmail.com with your order number and reason for return and we will walk you through the process.
What if the item I received is defective, incorrect, or damaged?
Please contact us at shopfurvetta@gmail.com right away. Include your order number, a description of the issue, and photographs of the item and packaging. We will resolve your case as quickly as possible, whether that means a replacement or a full refund.
When will I receive my refund?
Refunds are credited back to your original payment method. If you paid by credit or debit card, please allow 7 to 10 business days for the credit to appear after your return or cancellation is confirmed. If you have not seen the refund after that window, contact your bank directly as processing times can vary by institution.